LEVEL I

Live communication with Point of Contact (POC), no “on-the-ground” interaction. Issues to be resolved within one phone conversation.
LEVEL II

Live communication with POC, no “on-the-ground” interaction. Issues to be resolved within several phone conversations including referrals and call-backs.
LEVEL III

Live communication, POC to meet client on location, assessment of on-site situation, emergency to be resolved without risk of life within 24h.
LEVEL IV

Initial live communication, POC to meet client on location, assessment of on-site situation, evacuation imminent, protection of health and life is indispensable, clients injured and in need of ambulatory care. Emergency to be resolved with additional guidance from call center within 48h.
LEVEL V

E. g. disaster (Hurricane Katrina); state of emergency; movement and transportation restricted for more than a day; multiple clients in one region; clients in need of stationary medical care; and/or public transportation has ceased. Initial live communication, more security personnel needed, emergency to be resolved not without risk of life and additional security personnel, time to resolve issue takes more than two days (additional costs will apply).

Please note

On-the-ground operators are not personal bodyguards

In Level III - V scenarios, additional costs for operative personnel and/or travel tickets of any kind may apply

We are solely here to assist - the client will be responsible for any additional costs incurred by their emergency.

What constitutes a security emergency?

Sudden, unexpected, or impending situation that may cause injury, loss of life, damage to the property, and/or safety interference with the normal activities of a person or firm and which, therefore, requires immediate attention and remedial action.

Most emergencies require priority intervention to prevent a worsening of the situation, although in some situations, mitigation may not be possible, and our company may only be able to offer palliative care for the aftermath.

While some emergencies are self-evident (such as a natural disaster), many smaller incidents require that an observer (our call center) decide whether it qualifies as an emergency. In any case, we will always help and advise in a live call.